TERMS & CONDITIONS OF SALE / CUSTOMER AGREEMENT.

This Agreement is made on the date the customer signs the survey of works and/or pays a deposit confirming the requirement of works (both hereafters referred to as the contract) between APERTURE hereafter referred to as the ‘company’ and the ‘customer’ as specified in the schedule and shall be governed by the laws of England.

1. Our representative is authorised to accept payment with this order. It is understood that there are to be no agreements between the company’s representatives and the customer other than those embodied in this agreement. Any single transaction that exceeds the value of £10,000.00, must be paid for by bank transfer, a cash payment is not acceptable in any currency or under any circumstances.

2. Although time is not the essence of this contract the work will be commenced as soon as possible, the company will not be liable for any damages in respect of any delay in delivery or installation and any completion notice served by the customer shall give notice of at least twenty-eight (28) days to the company.

3. The company cannot accept any responsibility for any glass breakage after installation, all scratches/cracks must be reported within 24 hours of installation. All glass is fitted in line with British Standards glazing guidelines and their acceptable tolerances.

4. Although greatest of care is always taken, Aperture can not be held responsible for moving any obstacles which may effect the working environment i.e. blinds, curtains, ornaments, alarm systems, furniture, etc., nor can APERTURE be held responsible for any subsequent breakages, damages or losses incurred by the customer as a result of such an obstacle.

5. The customer may cancel the contract by giving notice in writing within seven (7) days from the date that the contract is signed by the customer and/or the deposit is paid. Written notice must be sent by traceable delivery to: APERTURE, 10 Pembroke Close, Marston Moreteyne, Bedfordshire, MK43 0JX. The company may recover any losses for such things as materials ordered or loss of labour from any deposit paid in the event that losses are suffered following the customers’ cancellation of the contract. The company reserves the right to cancel this contract at any time before commencement of installation, in which case the company will return any deposit paid but without interest.

6. The company disclaims responsibility for any damage resulting from structural defects existing before the work commenced.

7. The customer will give access to the premises to the company, its servants and workman, at all reasonable times so that the company may complete the installation in accordance with this agreement.

8. The Terms and Conditions between the company and the customer are contained in this agreement and no oral or written arrangement between the customer and any agent or representative of the company not mentioned in this agreement shall be in any way binding upon the company.

9. The type of individual panes of double glazing and their arrangement shall, in the absence of any special arrangement detailed in the contract, be determined by the company. Glass used by the company in its glass sealed units shall be of a thickness and weight determined by the company and will be in line with any regulatory requirement. The company excludes liability for optical effects attributed to natural phenomena.

10. The company does not guarantee the occurrence, prevention or elimination of condensation. The guarantee does not extend to damage or faults due to accidents, misuse or neglect nor does it extend to cover breakages, cracks, scratches or alike.

11. The Company does not guarantee any goods that the customer has requested to be re-used or re-fitted.

12. The guarantees contained in this agreement shall come into effect on the date that the installation has been completed. The guarantees are void if any monies remain outstanding after the due date.

13. All guarantees are transferable provided written notice is issued to the company within 30 days of exchange of ownership. Such written notice must be sent by traceable delivery to: APERTURE, 10 Pembroke Close, Marston Moreteyne, Bedfordshire, MK43 0JX

14. Payment Terms; All invoices are due for payment once issued,

15. Deposit Payments; Deposit payments are due with your order or when the contract is agreed and are taken to cover any material costs involved in processing your order. The company reserves the right to cancel the contract for any reason prior to installation and if the company does so, will refund the deposit amount full without interest. Should the customer cancel the contract the deposit amount will be refunded in full provided that no materials have been ordered or prepared for the contract. If materials have been ordered or prepared for the contract the deposit amount will be retained to cover the material costs and is not intended as a penalty for cancellation. If the materials cost exceeds the deposit value for any reason, the company withholds the right to pursue renumeration for this sum.

16. Payment may be made only by cash, or bank transfer. Should the customer fail to pay on the due date then the company may demand immediate payment of the total amount payable and other amounts due under this contract and under any other contract between the customer and the company. If payment is not made on the due date, then, in addition to our rights, we may also charge you with: a) Interest calculated daily on the amount unpaid until it is paid in full. The rate of interest charged will not exceed the highest rate permitted by law. b) The cost of every reminder or demand for payment and collection costs, including reasonable solicitors/lawyers’ fees and any court costs. c) Any bank costs incurred by the company and any administrative costs.

17. All goods remain the property of the company until paid for in full. Failure to pay may result in the removal of the company’s goods from the installation property in or legal action.

18. APERTURE reserves the right to use images of any installation on advertising platforms such as, but not limited to, social medias and our website. Personal and address details will never be disclosed. If you do not wish for images of your installation to be used in this way, then written notice is required by APERTURE before commencing any works.

19. The data supplied by the customer will only be used for the purposes of processing the contracted works as agreed with the customer, including administration and processing of the contracted work and management of the customer’s account. The data supplied will not be passed to any other parties other than those that are mentioned herein. It is important that the data the customer has supplied is kept up to date. The customer should therefore notify the company promptly of any changes. The customer is entitled upon written request to inspect the personal data, which is held about them. If the customer wishes to make such an inspection, they should contact the company. The company may disclose the data that the customer has supplied to other third parties such as engineers and sub-contractors, only if required as part of processing their contracted works. The data supplied by the customer is not collated in any form of database nor will it be used for any reason other than the processing of the contracted work. Data will be stored in digital format in secure cloud storage. for a period no longer than 10 years, after this time all data is securely disposed of by way of